by Tony Palladino I am constantly learning more and more about the role of AI in our business world. Recently, I was working with a client in a session focused on various use cases to leverage AI as it relates to their product offering and their website for an enhanced customer experience (CX). The Front-end On the “front-end” website, an AI-bot or avatar can be created as a character to interact with users or customers coming to their website. You can picture a happy puppy dog wagging its tail, willing to go fetch whatever it is you need, on the…
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